*SUMMARY*
In collaboration with the Director of Crisis Services and the Mobile Crisis Response (MCR)Coordinator this position provides on-site administrative support to the Mobile Crisis Response team to triage crisis response case assignments, support the facilitation of hospital placements and discharge appointments, and help organize, aspects of the Mobile Crisis Response and SASS services provided by Pillars Community Health.
This position will also perform limited case management activities and have direct client contact.
*ESSENTIAL DUTIES AND RESPONSIBILITIES*
* Develops and maintains resources for community linkages related to MCR services
* Monitors Mobile Crisis Response webpage and accepts and facilitates transfers on a daily basis
* Coordinates all Crisis program client assignments for post-crisis follow-up
* Attends hospital and other community stakeholder meetings as needed
* Works with hospital discharge planners on a daily basis to triage the follow-up needs of clients discharging from the hospitals
* Gathers and inputs data into electronic health records in according to department needs and compliance requirements
* Maintains various logs and electronic client records in accordance with department and agency policies to help track and monitor key performance indicators and program outcomes
* Outreaches clients and client families and maintains all logs and tracking systems according to department needs
* Collaborates with other intake staff throughout the agency (Psychiatry, Outpatient Mental Health, etc) in processing client need for services
* Assist with continued post-crisis placement efforts in collaboration with other clinicians
* Participates in agency meetings, in-services, monthly department meetings, and weekly staff meetings
* As needed, maintain a small caseload to support case management needs of clients post-crisis services
* Other duties as assigned.
*QUALIFICATIONS*
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
The requirements listed below are representative of the knowledge, skill and or ability required.
Reasonable accommodations may be made to enable an individual with a disability to perform the essential duties and responsibilities.
*EDUCATION AND EXPERIENCE*
Bachelor’s degree in counseling, psychology, social work, marriage and family therapy or related field preferred.
Equivalent combination of education and experience may be considered in lieu of degree (ex.
high school diploma with experience in providing mental health services).
At least six (6) months experience in human services or equivalent combination of training and experience.
Customer service experience required.
Intermediate computer skills required.
High School Diploma will be considered with equivalent experience.
*LANGUAGE SKILLS*
Bilingual (English/Spanish) preferred.
*DESIRED SKILLS*
Seeking candidate with a positive, caring and compassionate attitude toward mental health and those with mental illness.
Must also be able to problem solve and make quick decisions during intake calls.
*SCHEDULE*
Scheduling is based on needs of the department and includes some evening hours.
Job Type: Full-time
Pay: From $17.
00 per hour
Benefits:
* 401(k)
* 401(k) matching
* Dental insurance
* Employee assistance program
* Flexible spending account
* Health insurance
* Health savings account
* Life insurance
* Paid time off
* Professional development assistance
* Referral program
* Vision insurance
Schedule:
* 8 hour shift
* Monday to Friday
Application Question(s):
* please let us know your wage expectations, thank you!
Education:
* Bachelor's (Required)
Experience:
* working in mental health environment: 1 year (Required)
Work Location: In person
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