*Role Responsibility*
* Ensure the RMA response targets are achieved (content and timing)
* Develop and maintain effective relationships with Manufacturing & Production Engineers, Supply Management personnel, Quality, Accounting departments
* Carry out regular communication and calls with customers to develop and maintain effective relationships
* Carry out regular visits to customer production facilities for discussions with Manufacturing & Production engineers; provide prompt and effective resolution to recurring production issues.
* Actively support Problem Solving activities: assure the achievement of the different steps and providing suggestions to improve quality level
* Define priority of claims to be handled to satisfy customers in the best possible way
* Support PMI activities for Service (Warranty) harmonization
* To support Quality Engineers and act as facilitator for customer quality issues at both at customer and HydraForce by:
* Understanding and communicating quality requirements in accordance with the customer supplier quality manual
* Assist with returns and RGA reports to customer for line rejects, ensuring root cause analysis has been completed, using appropriate OEM problem solving techniques and/or HydraForce 8D process, to eliminate reoccurrences.
Using customer portals when requested.
* Work with internal departments to develop accurate, timely resolution and closure of quality issues identified by the customer.
* Provide timely identification of claim trends and prioritise efforts into reducing claim costs
* Participate in creating design solutions to address warranty issues
* Works with both the Customers and HydraForce Sales departments in coordinating and supporting warranty agreements
*The Ideal Candidate*
Qualifications & experience
* Mechanical engineering or similar discipline
* Comprehensive understanding of lean manufacturing and quality tools
* Experience in a similar position
* Computer literate, with sound knowledge of Microsoft packages, experienced in use of MRP and Quality Control systems
* Manage, co-ordinate and oversee effective implementation of the departmental quality, environmental, health & safety needs to ensure compliance to the documented management systems
Skills
* Customer focused, able to build quality related relationships at senior levels
* Excellent communication skills with the ability to express ideas, share technical information and communicate at all levels, both verbally and in writing
* A high degree of self-motivation, commitment and the ability to work unsupervised
* Ability to tackle problems creatively and achieve desired outcome in an efficient and cost effective manner
* Excellent organisational skills, with the ability to prioritise a number of activities, be able to define problems, collect data, establish facts, and draw valid conclusions
* Able to apply sound judgment and decision-making skills in dealing with a variety of routine and non-routine issues
Job Type: Full-time
Pay: $70,000.
00 - $78,000.
00 per year
Benefits:
* 401(k)
* 401(k) matching
* Dental insurance
* Health insurance
* Life insurance
* Paid time off
* Vision insurance
Experience level:
* 3 years
* 4 years
* 5 years
* 6 years
* 7 years
* 8 years
Schedule:
* 8 hour shift
* Monday to Friday
Work setting:
* In-person
Experience:
* customer quality: 1 year (Preferred)
Ability to Relocate:
* Lincolnshire, IL 60069: Relocate before starting work (Required)
Work Location: In person
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