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Customer Account Rep

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Posted : Monday, August 19, 2024 05:02 AM

James Hardie Building Products Inc.
is the North American leader in fiber cement home siding and exterior design solutions.
Hardie® products offer long lasting beauty and endless design possibilities with trusted protection and low maintenance.
The company pioneered modern fiber cement building products and continues to invest in innovation to transform the industry.
James Hardie is a high-performance organization, with an unwavering commitment to Zero Harm.
The company proudly employs a diverse workforce of over 3,000 employees across operations in North America.
*Make your dream career a reality.
It’s possible!* *Hybrid in Chicago* The Customer Account Representative supports the Re-side and Remodel Segment by maintaining customer relationships with the highest level of service, supporting the R&R Marketing team with administration of the James Hardie Contractor Alliance Program, providing timely and accurate follow-up, and demonstrating a positive, helpful attitude.
The Customer Account Representative coordinates information provided by other functions within the company including segment management, sales, marketing, IT, and accounting.
Additionally, the Customer Account Representative maintains accurate information and customer profiles within our database and often utilizes other software applications like Salesforce.
com.
*What You’ll Do:* * Provides exceptional customer service, including building and maintaining effective internal and external customer relationships.
* Answering telephone calls from both internal and external customers, assisting homeowners with questions related to James Hardie’s contractor programs, resolving customer concerns within guidelines, responding to requests for information, and coordinating information between various facets of the company * Following up to requests for information and communication including faxes, email messages, voice mail messages, and text messaging * Resolving customer concerns or issues within guidelines and escalating issues to management as needed.
Serves as a central coordination point for the segment, legal and CAP team * Working with contractors to track their James Hardie Rewards Submissions through the quantification of jobs, audit, and classification of invoices.
* Coordinating information flow between customers, segment management, sales, and marketing * Provides data management and analysis * Auditing submitted jobs for accuracy in the company’s proprietary Customer Relationship Management (CRM) system.
May assist in correcting and following up for prompt processing of rewards claims * Running reports and managing data accordingly, examples include the Job Tracker Report and Program Metric reports.
* Monitoring key contractor program websites for analytics, including Job Submissions, Approvals, and declines * What You’ll Bring:* * Bachelor’s Degree in Business, Communications, or related field preferred.
* One or more years of experience within a customer service, inside sales, or order entry role (preferred).
Experience with CRM application within an SAP environment (preferred).
* Willingness to work as part of a team and contribute to the success of the group.
* Demonstrated ability to identify and understand issues and resolve customer inquiries and develop appropriate solutions quickly and effectively.
* Demonstrated advanced skills with the standard features of various personal computer word processing and spreadsheet software (Microsoft Word and Excel, PowerPoint, Outlook, Internet, and other proprietary software).
Superior interpersonal and oral/written communication skills with the ability to relate well and cooperate with others to effectively coordinate activities and accomplish goals.
* Strong attention to detail.
* Ability to handle multiple tasks simultaneously in a timely manner * What You’ll Receive:* At James Hardie, we recognize that our success depends on our people.
We've worked hard to build a generous and competitive benefits program that demonstrates our commitment to our employees.
* *Comprehensive low-cost* *co-pay *_Health Insurance;_ medical, dental, prescription, and vision insurance benefits for every 30+ hour full-time employee.
Insurance starts on day one! * *401*_(k) Retirement_ plan_ _that will match 100% of employees saved dollars up to the first 6% of your salary * *Paid holidays, paid vacation* including Jury Duty and bereavement leave * *Wellness Program* * *Employee Assistance Program* * *Parental Leave* * *Community Involvement & Sustainable Solutions - *Fire Resistant Siding to Help Rebuild the Grizzly Flats Community | James Hardie * *And **more* * Apply now and come “home” to Hardie!* #LI-SR1 _ James Hardie Building Products Inc.
is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, gender, sex, age, national origin, religion, sexual orientation, gender identity/expression, genetic information, veteran's status, marital status, pregnancy, disability, or any other basis protected by law.
_ Job Type: Full-time Pay: $20.
00 - $22.
00 per hour Education: * Bachelor's (Preferred) Experience: * Customer service: 2 years (Required) * CRM software: 1 year (Preferred) Work Location: In person

• Phone : NA

• Location : Chicago, IL

• Post ID: 9006474952


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