Inbound Admin Clerk / 1st Shift 7am-3:30pm Monday-Friday

Job Purpose: To accept and schedule customer orders to ensure customer satisfaction.
To provide administrative support as required by personnel working in the Transport Operations Department.
Essential Duties and Responsibilities: Enter customer orders and scan / index documents as required.
Schedule the pick ups and delivery of customer loads.
Properly document orders in computer and update customer contact information.
Maintain communications with customers regarding changes in pick up an delivery schedules and potential service failures.
Clearly understand goals, policies, and procedures of RJW.
Communicate customer problems, leads, and inquiries to the appropriate personnel.
Maintain confidentiality of company information.
Recommend improvements and implement approved improvements.
Update reports as required by operations manager and COO.
Assist local dispatcher in update of Tee Cards.
Other tasks as assigned by manager.
Additional Responsibilities: Positive telephone personality.
Capable of being trained to be ‘Phone Assertive’.
Exceptional customer service skills.
Organizational and scheduling skills.
Computer abilities including word processing, spreadsheet, and ability to learn application software used by RJW.
Qualifications: Basic office clerical skills.
Must be able to type at least 40 wpm.
1 – 2 years of clerical experience.
Basic transportation / logistics experience.
Education and/or Experience Required: High School Diploma or general education diploma (GED) is preferred.
This is not the JD in it's entirety.