About Falcon
At Falcon Insurance Group, we prioritize meaningful careers! Falcon is a property and casualty insurance company specializing in non‐ standard automobile insurance and related products and services.
Falcon is a growing company who currently write in Texas, Illinois, Oklahoma, Indiana, Arizona, Utah, and Colorado with high expansion expectations.
Falcon is led by a strong management team with over 75 years of non‐standard automobile insurance experience.
What’s in it for you?
We offer competitive benefits, 401(k) match, flexible schedule, referral bonus, paid time-off (PTO), and pay with a potential for an annual financial bonus based on both individual and company performance.
Our employees have the opportunity to participate in volunteer events, company outings, summer happy hours, and holiday events! We offer programs to assist with paid training and licensing, professional learning development, wellness incentives, and so much more!
At Falcon, it’s not the company that makes the people; it’s the people that make the company.
Visit our Careers page for more information on our benefits, locations and learn how to join our growing team!
Responsibilities
Ensure compliance with Company standards, regulations and procedures related to quality control
Review daily and weekly reports and make recommendations for improving productivity and efficiency
Train and Mentor adjusters and customer service representatives
Perform process audits to ensure adherence to procedures and recommend process improvements
Manage and respond to DOI and BBB complaints
Identify and address common claims processing errors, formulate solutions to resolve issues and implement process improvement initiatives
Develop and conduct quality audits within NAIC guidelines
Job responsibilities are subject to change as we develop this role
Qualifications
Bachelor's degree, preferred
5+ years related Auto Physical Damage supervisor experience
Leadership skills; ability to plan, organize, delegate
Strong problem-solving skills with the ability to manage multiple priorities and meet associated timelines
Excellent knowledge of Microsoft word and excel
Excellent written and verbal communication skills
Bilingual – fluent in English and Spanish, preferred
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