IT Support Associate

Company Description Diaz Anselmo & Associates P.
A.
is a certified minority-owned law firm located in Plantation, FL.
With over 30 years of experience, the firm represents creditors, investors, and servicers in multiple states.
Their practice areas include default, bankruptcy, corporate services, appellate and commercial litigation, as well as real estate transactions.
The firm prides itself on its compassionate and respectful approach in all interactions, and its diverse mix of attorneys brings a comprehensive perspective to legal analysis and dispute resolution.
Technical Support: Provide Tier 1-2 technical support for internal end-users, addressing hardware and software issues promptly and efficiently according to set SLA.
Troubleshoot and resolve complex IT problems related to systems, applications, and network connectivity.
Collaborate with other associates to escalate and resolve issues.
Respond to calls, tickets and emails to troubleshoot reported issues in a helpdesk environment.
Complete basic troubleshooting and provide IT support for Desktops, Printers, Peripherals and Operating Systems.
Perform user on-boarding and off-boarding according to IT Policies.
Some travel may be required.
Documentation and Reporting: Maintain detailed documentation of IT systems, configurations, inventory, and troubleshooting procedures.
Daily System Monitoring and Reporting.
Collaboration and Communication: Collaborate with cross-functional teams to understand business needs and align IT solutions accordingly.
Communicate effectively with end-users to provide clear instructions and updates on issue resolution.
Participate in regular meetings to discuss ongoing projects, challenges, and improvements.
Escalate IT issues with vendors and maintain/build vendor relationships.
Security and Compliance: Enforce security protocols to safeguard against unauthorized access and data breaches.
Ensure compliance with industry regulations and internal policies related to IT systems.
Required Education and Experience: Minimum of 3-5 years of experience in a Tier 2 IT support or greater role.
Proficiency in troubleshooting hardware, software, and network issues.
Hands on experience with AD, GPO, DNS, DHCP, O365, Windows OS Strong knowledge of Windows Operating Systems, firewalls and switches.
Experience with virtualization technologies.
Experience with cloud computing platforms.
Excellent communication and interpersonal skills.
Ability to prioritize and manage multiple tasks in a fast-paced environment.
Ability to work both independently and as part of a small, distributed team.
Knowledge of scripting languages (e.
g.
, PowerShell).
Familiarity with internal and external audits.
Familiarity with IT security best practices.
Ability to lift at least 50 lbs.
Benefits: Generous amounts of time away from work to promote a healthy work-life balance.
We offer paid vacation to all full-time employees in addition to observing 8 major holidays.
Access to Medical, Dental and Vision insurances with a company contribution for you and your covered dependents.
Life Insurance, Short-Term Disability Insurance and Employee Assistance Program also available to all full-time employees.
Ability to contribute to a company sponsored 401(k) retirement plan with a company match on your contributions.
Opportunities for growth to help you achieve all of your professional goals.