Bilingual Intake Coordinator

Our team is looking for its next star team member! If you are looking for just another job, this is not it and please do not apply! If you are enthusiastic, willing to give extra effort, while treating our firm's clients and guests as family - we want you to join our team! *Mission*: _Our firm’s mission is to provide focused and efficient legal representation to those in need, and to do so with gracious and responsive client/customer service.
_ *Core Values*: 1.
Honest 2.
Gracious 3.
Responsive 4.
_Golden Rule_Ethics Role: Intake coordinator serves as one of the initial points of contact for the firm.
New calls from prospective clients and Mass Tort cases are screened by coordinator and appointments for potential client sign-ups are scheduled by coordinator.
*PLEASE NOTE: The hours for this position may vary * *Essential job duties include:* * Answering incoming calls from prospective clients (some after normal business hours) * Serving as “on-call” to respond to initial inquiries from prospective clients once every 4-6 weeks.
* Scheduling appointments for client sign-ups for intake representatives * Communicating with intake team to ensure all intake appointments are attended and 98% + of appointments end with a signed retainer agreement * Entering information from intake forms into client management software system * Conducting over the phone sign ups in conjunction with Intake Attorney _Attributes for success_: Organized, humble, hungry, responsive communicator with ability to thrive in an autonomous work environment.
*Key Results Areas:* _What defines success for this position?_ 1.
Receive every intake call with a professional and responsive manner 2.
Carefully screen inquiries in conjunction with attorneys to lower drop rate percentage 3.
Be prepared to offer the highest level of client service on EVERY call.
4.
Be a hungry, humble TEAM player.
Successful candidate will have opportunity to participate in benefits package that includes medical, dental, vision insurance and a matching 401k.
Please include resume to be considered for the position Job Type: Full-time Pay: $19.
00 - $21.
00 per hour Benefits: * 401(k) * 401(k) matching * Dental insurance * Employee assistance program * Flexible spending account * Health insurance * Life insurance * Paid time off * Vision insurance Schedule: * 8 hour shift Supplemental pay types: * Bonus opportunities Work Location: In person