Summary:
Under the direction of the Litigation Support Operations Manager, the Litigation Support Technician is responsible for learning all standard processes handled by the Litigation Support Operations department.
The Litigation Support Technician is responsible for assisting with the technical support of litigation support software applications and network systems, including maintaining and troubleshooting solutions for identified litigation support needs at the firm.
The Litigation Support Technician is responsible for ensuring the accurate and timely copying, deleting, and record keeping of offloaded department data.
Duties and Responsibilities:
Utilize, maintain and troubleshoot litigation support software applications
Take tickets and learn to load received files onto network file servers according to file type
Take tickets and learn to load and extract delimited text data to/from litigation support software applications and perform data normalization, global edits, removal of duplicates and overlay or merging of data into existing records and/or index databases
Perform quality checks, load data, and image files using litigation support applications such as Relativity or other data analysis software (such as Excel)
Learn to create standard document productions from Relativity per the specifications of the case team/PM
Ensure quality assurance and perform quality control measures on all processes performed
Work with the eDiscovery Operations Manager and other members of the Operations and Project Management team to evaluate Litigation & Practice Support department data archiving and deletion procedures
Interface with Records department on department data lifecycle issues
Accurately maintain lists of data to be deleted or archived
Run commands to copy, QC data copies, and delete data
Assist in duplication, creation, tracking and destruction of media
Ability to be flexible to work overtime as required
Work towards Technician II requirements, which involves being able to function independently in rotating on-call schedule, the creation of document productions, and working overtime as necessary to handle afterhours or weekend tickets that come in during your assigned on-call periods
Other projects as assigned
Qualifications:
To perform this job successfully, an individual must be able to perform the Duties and Responsibilities (Duties) above satisfactorily and meet the requirements below.
The requirements listed below are representative of the minimum knowledge, skill, and/or ability required.
Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions of the job.
If you need such an accommodation, please email staffrecruiting@sidley.
com (current employees should contact Human Resources).
Education and/or Experience:
Required:
Bachelor's Degree
Technical skills with computers and Microsoft Windows operating system
Efficiency with Microsoft Office, including Excel
Ability to work independently or as a part of a cross-functional team in a production environment
Flexibility to work overtime
Preferred:
Bachelor's Degree in CMIS, CS, Engineering or related field
Experience with database and spreadsheet applications: Excel, SQL, etc.
Knowledge of litigation database applications (eg: Relativity, LAW, NUIX, Case Map, Case Notebook, HighQ)
Previous experience at a law firm or litigation support vendor
Other Skills and Abilities:
The following will also be required of the successful candidate:
Strong organizational skills
Strong attention to detail
Good judgment
Strong interpersonal communication skills
Strong analytical and problem-solving skills
Able to work harmoniously and effectively with others
Able to preserve confidentiality and exercise discretion
Able to work under pressure
Able to manage multiple projects with competing deadlines and priorities
Sidley Austin LLP is an Equal Opportunity/Affirmative Action Employer
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