*Duties & Responsibilities:*
• Handling of in- and out-bound correspondence with prospective and current customers via phone, e-mail, chat, and at times, in person
• Front desk reception coverage (when necessary), including in-person assistance to applicants
• Provide excellent customer service to customers and administrative support to all staff
• Input applicant data accurately on the Customer Relationship Management (CRM) platform and assist applicants with our online application and payment processes, when needed
• Other duties as assigned
*Qualifications:*
• A minimum of two years of undergraduate study; a US Bachelor’s Degree, or equivalent is preferred
• 1–2 years of general office or customer service experience, preferred
• Excellent verbal and written communication skills, required
• Patience when communicating with those whose native language is other than English, required
• A flexible and agile mindset that can adjust to sometimes dynamic and shifting work volumes, during busy times of the year
• Friendly and welcoming demeanor and sales attitude
• Experience in working at a higher education institution or translation agency is a plus, but not required
• Bilingual or native proficiency in a language other than English a plus
• Willingness to smile
• Ability to work for extended and continued periods at a workstation, including some weekends and evenings during peak seasons
• May be required to lift up to 25 lbs.
This is an exciting opportunity for individuals who wish to continue working in an office setting and maintain a part-time position.
If you are a motivated individual with excellent communication skills and enjoys interacting with individuals with international backgrounds, we would love to hear from you!
Job Type: Part-time
Pay: $16.
00 - $19.
00 per hour
Expected hours: 20 – 30 per week
Experience level:
* 1 year
* 2 years
* 3 years
* 4 years
* 5 years
Shift:
* Day shift
* Morning shift
* Rotating shift
Weekly day range:
* Monday to Friday
* Weekends as needed
Work setting:
* In-person
* Office
Ability to commute/relocate:
* Chicago, IL 60604: Reliably commute or planning to relocate before starting work (Required)
Education:
* Associate (Required)
Work Location: In person
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