*Dr.
Beasley’s Customer Service Associate*
Dr.
Beasley’s is looking Customer Service Associate who has a passion for cars and/or car culture.
Based in the Lincoln Park neighborhood of Chicago, we manufacture and distribute the finest cleansers, polishes, and protective coatings for professional automotive detailers and at-home automotive enthusiasts.
In this role, you’ll be our customer’s first point of contact, responsible for delivering a premium customer support experience.
It is essential that you have a passion for cars, car culture and/or detailings cars.
*Customer Service Associate Responsibilities include but are not limited to:*
* Listening to customers’ concerns and handling complaints and returns
* Giving detailed explanations of products and how to use them
* Reviewing customer accounts and transactions while resolving issues
* Communicating with customers in-person, through email or chat, over the phone, or on social media
* Receiving orders, calculating charges, and processing payments
* Monitoring customer satisfaction levels
* Some office and administrative responsibilities
*Customer Service Associate skills and qualifications:*
* A Passion for cars and/or car culture
* Experience washing and/or detailing (your own car or professionally)
* Great communication abilities, including written and verbal communication
* Patience, empathy, and professionalism
* In-depth understanding of the company’s products or services
* Analytical and problem-solving skills
* Able to accomplish/complete a task while demonstrating a thorough concern for all the areas involved, no matter how small
* Effective time management, prioritization, and organizational skills
* Basic computer skills, including data entry, website navigation, and other software
* Ability to answer a high volume of calls and/or emails daily
* Ability to find the positive in any situation
* Ability to be a “team player” and work in other departments on those occasions when those departments (administration, production, shipping, etc.
) may need assistance.
*Customer Service Associate education and training requirements:*
* High School Diploma or equivalent (GED)
*Customer Service Associate experience requirements:*
* No experience necessary with a degree
* 1-2 years in a customer service role preferred
* A passion for cars and/or car culture
* Any experience detailing and/or polishing cars (as an enthusiast or professionally) would be considered a tremendous asset
*Why you’ll want to join our team:*
* Join a fast-paced privately held business that is constantly pushing the boundary of technology to bring new and unique products to market.
* Medical, dental and vision benefits
* Growth.
Our team members are encouraged to develop and move into more challenging roles as their career progresses and our company grows
*Job Type:*
* Full-time (40 hrs/week) Monday-Friday
* In-person
* Compensation: TBD based on experience
Job Type: Full-time
Pay: $16.
00 - $20.
00 per hour
Expected hours: 40 per week
Benefits:
* Dental insurance
* Flexible schedule
* Health insurance
Shift:
* 8 hour shift
Weekly day range:
* Monday to Friday
Application Question(s):
* Do you enjoy washing and/or detailing your car?
* Are you into cars and/or car culture? Our company focuses on the aesthetic care and preservation of automobiles.
How do you feel about cars and car culture?
Experience:
* Customer service: 2 years (Required)
* Inside sales: 1 year (Required)
Ability to Relocate:
* Chicago, IL 60614: Relocate before starting work (Required)
Work Location: In person
Whatsapp
