Assistant Manager

Join the Rebel team for spontaneity and growth in your next role.
You may earn up to $16.
00 an hour and start your career with the Rebel family today! SUMMARY: The Assistant Store Manager (ASM) provides direction and oversees the work of others in a leadership capacity.
He/ She assists customers in the purchase of products, develops customer connections, and maintains a positive attitude with every customer.
The ASM assists the Store Manager in all operations of the store, and ensures a safe, customer-focused, and environment at all times.
ASMs are responsible for all Store Manager duties when the Store Manager isnt present.
The ASM position requires a high level of initiative, communication skills and organizational skills, and the ability to project a positive image of the Company while constantly providing courteous and friendly service to customers.
ESSENTIAL JOB FUNCTIONS: Assist the Store Manager (SM) in directing and supervising the day-to-day retail operations of assigned location according to company policy.
Take ownership & accountability of location in the absence of SM.
Assist with the preparation of necessary reports and paperwork; assists in daily supervision of staff.
Reports to work as scheduled; be neatly groomed and in approved uniform as described per the Company Dress Code Policy.
Uphold professional conduct at all times; consistently keep a positive attitude and demeanor.
Meet, greet, and thank customers in a friendly and timely manner, providing the best customer service and handling complaints quickly and tactfully.
Help customers purchase products by using product & promotions/pricing knowledge.
Develop customer connections by understanding a customers frequent purchases, leading to a one-on-one relationship by learning about the customer.
Effectively utilize all transactional equipment (cash registers, electronic safe, lottery, fuel, phone card, EBT, and credit card, etc.
) to efficiently process customer transactions.
Provide assistance/training to customer service associates, lead customer service associates in utilizing transactional equipment.
Adhere to the Company Loss Prevention Policy (proper cash handling procedures, etc.
) Maintain security controls regarding drive-offs, burglary and theft prevention, counterfeit bills, etc.
, as established by the company.
Use, operate, clean, deep clean, and maintain cleanliness of all food service equipment (coffee, fountain drink machine, frozen beverages, iced tea, hot dog grille, microwave, etc.
).
Provide assistance/training to customer service associates, lead customer service associates, with food service equipment and maintenance.
Organize & maintain the store (inside/outside) including, but not limited to: Restrooms, floors, counter tops, shelving, displays, merchandise, food service equipment/area, parking lot, pumps, car wash, and facility property; train other store personnel as needed on processes.
Properly stock the walk-in cooler and freezer and train others on cleaning/organizing as needed, stock and update shelves per promotion or price changes.
Perform inventory duties, including following vendor check-in process, correct product pricing policies, and check/place codes on products according to policy.
Complete all required orientation training and on-going training as well as attend job-related mandatory meetings.
Complete daily lotto shield scan and audits.
Notify management of any observed dishonesty by customers, vendors, or store employees.
Keep all secured area doors locked, ensure all doors are properly secured during closing, and the alarm is properly engaged.
Ensure all staff is acting in accordance with all local, state, and federal laws and regulations.
Verify that all customers purchasing age restricted products meet the allowable criteria for purchases (example: alcohol and tobacco sales).
Provide answers and information to store personnel, especially regarding to questions about company Policies and Procedures.
Document all information pertaining to incidents on appropriate company-approved forms.
Inform Store Manager of any issues or concerns that might affect the stores customer service, safety record, profitability, or adherence to Companys Policies and Procedures.
Keep all company and store information strictly confidential.
Comply with and enforce all policies and procedures as outlined in the Company Employee Handbook.
Perform all regular duties with minimal direction and/or periodic supervision and perform additional duties as assigned.
JOB QUALIFICATIONS: 2-4 years of experience as a supervisor or CSA at a retail store, or as deemed appropriate.
Must have anytime availability Must be at least 18 years of age.
High School diploma or GED preferred.
Must be authorized to work in the U.
S.
Must have a valid, infraction-free Drivers License.
Ability to communicate effectively in English, both in written and oral forms is required.
Strong capability to understand and follow oral and written instructions.
Skilled at basic arithmetic operations using addition, subtraction, multiplication, and division.
Demonstrated experience operating a cash register, computer console, and other related equipment and tools.
Knowledge and application of proper sanitation and safety requirements associated with food storage and serving.
Brand: Rebel Address: 421 West Wise Road Schaumburg, IL - 60193 Property Description: 5873 Schaumburg Property Number: 5873