Assistant Manager

*Kilwins Chicago – Job Descriptions * *RESPONSIBILITIES * *Team Member * * MUST HAVE CITY OF CHICAGO FOOD HANDLER CERTIFICATION * Greet guests * Intelligently respond to questions * Provide outstanding customer service * Operate cash registers * Manage financial transactions * Balance cash drawer * Achieve established goals * Knowledgeable of company products, services, and policies * Turns frustrated guests into happy customers * Directing customers to merchandise in store * Assist with increasing in-store sales * Maintain orderly appearance at all times * Introduce promotions and opportunities to customers * Cross-sell products to increase purchase amounts * Must be a TEAM player *Team Leader * * In addition to all requirements of a Team Member: * Ensure operational workflow * Providing instruction to staff * May preside over staff meetings * Participate in coaching, training, recruitment, of Team Members * Delegate tasks where necessary * Assists with ensuring store is opened and closed on time daily * Maintains store’s cleanliness and health and safety measures * Ensures merchandise is displayed in approved manner *REQUIRED SKILLS AND EXPERIENCE * * MUST POSSESS FOOD HANDLING CERTIFICATION CREDENTIALS * Retail sales experience * A professional appearance * Possess a positive attitude * Ability to read, write, and perform basic math * Able to stand and walk for extended periods of time * Good communication skills * Willing to be cross-trained * Career oriented * Able to work flexible schedule *_Physical Requirements _* _ _ Must be able to lift 40 pounds.
* Must be able to stand for long periods of time in retail store environment.
* Must be able to cook and paddle several 16–20 pound batches of fudge per day.
* Must be able to bend and scoop ice cream repeatedly.
*ASSISTANT STORE MANAGER * * In addition to all requirements of a Team Member/Team Leader: * MUST HAVE CITY FOF CHICAGO FOOD SANITATION MANAGEMENT CERTIFICATION * Assist Store Manager with day-to-day operations * Monitor employee activity * Resolves problems with customers and staff * Executing company performance goals for staff * Ensure operational workflow * Providing instruction to staff * May preside over staff meetings * Participate in coaching, training, recruitment, of Team Members * Delegate tasks where necessary * Assists with ensuring store is opened and closed on time daily * Assists with making sure inventory is completed and in timely manner * Coordinates shipping and receiving of merchandise * May execute performance management strategies * Manages cost reduction procedures * Makes certain sales goals are achieved * Maintains store’s cleanliness and health and safety measures * Ensures merchandise is displayed in approved manner * 3 + years of previous sales and management experience.
* 5 + years of customer service and food handling experience.
* City of Chicago Food Service Sanitation Manager Certification a must.
*Physical Requirements * * Must be able to lift 40 pounds.
* Must be able to stand for long periods of time in retail store environment.
* Must be able to cook and paddle several 16–20 pound batches of fudge per day.
* Must be able to bend and scoop ice cream repeatedly.
*STORE MANAGER * * MUST HAVE CITY OF CHICAGO FOOD SANITATION MANAGEMENT CERTIFICATION * Leadership – setting goals for the work group, developing organizational talent, and modeling how we work together.
* Demonstrates a calm demeanor during periods of high volume or unusual events and manages smooth transitions thereafter to keep store operating to standard and to set a positive example for the store team.
* Displays a “Customer Comes First” attitude by training and holding co-workers accountable for delivering exceptional customer service.
* Responsible for overall store atmosphere and appearance.
* Manages with integrity, honesty and knowledge that promotes the culture, values and mission of Kilwins.
* Plans, identifies, communicates, and delegates appropriate responsibilities and practices to staff to ensure smooth flow of operations.
* Provides coaching, counseling, training, and direction to staff to achieve operational goals.
* Constantly reviews store environment and key business indicators to identify problems, concerns, and opportunities for improvement to provide coaching and direction to the store team to achieve operational goals.
* Ensures adherence to applicable wage and hour laws for nonexempt co-workers and minors.
* Uses all operational tools to plan for and achieve operational excellence in the store.
* Uses discretion in accessing external resources to support store operations.
* Actively manages co-workers by regularly conducting job assessment, performance reviews, providing feedback, and setting challenging goals.
* Trains and re-trains staff whenever necessary and using multi-faceted training systems.
* Responsible for ensuring ongoing quality control standards.
* May be required to perform banking/deposits tasks.
* Greets and waits on customers * Answers telephone orders * Restock and set up displays, merchandising.
* General cleaning: dust, sweep, mop, wash windows, take out trash.
* Runs cash register, weighs, and prices.
* Pack boxes and baskets.
* Prepares/makes waffle cones.
* Make products.
* Manages inventory, rotate stock.
* Changes/updates signage.
* Merchandising.
* Ability to operate cash registers and count back change.
* Must be a role model with good work ethics.
* Ability to work when needed, which includes covering for “no show” employees.
* Must have good communication skills.
* Ability to manage store operations independently.
* Ability to manage effectively in a fast-paced environment.
* Ability to manage multiple situations simultaneously.
* Ability to manage resources to ensure established service levels are achieved at all times.
* Interpersonal skills.
* Knowledge of customer service techniques.
* Knowledge of supervisory practices and procedures.
* Organization and planning skills.
* Strong operational skills in a customer service environment.
* Strong problem-solving skills.
* Team-building skills.
* Ability to communicate clearly and concisely, both orally and in writing.
* Strong leadership skills, with the ability to coach and mentor others.
* Ability to plan and prioritize workload.
* Ability to handle confidential and sensitive information.
* 3 + years of previous sales and management experience.
* 5 + years of customer service and food handling experience.
*_Physical Requirements _* _ _ Must be able to lift 40 pounds.
* Must be able to stand for long periods of time in retail store environment.
* Must be able to cook and paddle several 16-20 pound batches of fudge per day.
* Must be able to bend and scoop ice cream repeatedly.
Job Types: Full-time, Part-time Pay: $17.
00 - $23.
00 per hour Expected hours: 30 – 40 per week Benefits: * 401(k) * Employee discount * Flexible schedule Experience level: * 2 years Shift: * Evening shift * Morning shift * Night shift Weekly day range: * Every weekend * Monday to Friday * Weekends as needed Ability to commute/relocate: * Chicago, IL 60604: Reliably commute or planning to relocate before starting work (Required) Experience: * Customer service: 2 years (Preferred) Work Location: In person