Cashier and Customer Service

*JOB TITLE:* Cashier *DEPARTMENT:* Front End *PURPOSE* Provides prompt, efficient and friendly customer service.
Operates a cash register and all the duties which correspond to this activity.
*WORKING RELATIONSHIPS:* *Accountable and Reports to: *Store Director; Asst.
Store Director, Person In Charge, Front End/Service Manager, Asst.
Front End/Service Manager *PRIMARY JOB FUNCTIONS:* * Provides prompt, efficient and friendly customer service by exhibiting caring concern and patience in all customer interactions and treating customers as the most important people in the store.
* Smiles and greets customers in a friendly manner, whether the encounter takes place in the associate’s designated department or elsewhere in the store.
* Genuinely thanks each customer and invites them back.
* Assists customers by: (examples include) o escorting them to the products they’re looking for o securing products that are out of reach o loading or unloading heavy items o making note of and passing along customer suggestions or requests o performing other tasks in every way possible to enhance the shopping experience.
* Works with co-workers as a team to ensure customer satisfaction and a pleasant work environment.
* Operates cash register accurately and scans all products.
* Redeems promotional coupons, WIC checks and rain checks; receives cash, checks, and EBT/EFT transactions; counts back change, issues receipts and Catalina coupons.
* Changes register tape and ribbons as necessary.
* Places merchandise in bags and or cart in a neat, organized fashion.
* Assists courtesy clerks as needed.
* Answers customer questions and concerns and follows-up with appropriate personnel.
* Understands and follows local, state, and company policies on sales of tobacco and liquor.
* Ensures compliance with local, state, and federal guidelines regarding WIC and EBT (Link).
* Required to know value, look-up numbers, department numbers, and features of items for which money is received.
* Perceives immediate surroundings for customer needs and problems for store safety and security.
* Communicates clearly and distinctly on the intercom or telephone system.
* Reviews weekly store ad to note price changes and sale items.
* Keeps register area clean and adheres to “5S” standards, ensures adequate supplies are ready and available, and helps maintain the store appearance.
* Understands and practices proper sanitation procedures and ensures the work area is always clean and neat.
* Maintains strict adherence to department and company guidelines related to personal hygiene and dress.
* Adheres to company policies and individual store guidelines.
* Reports to work when scheduled and on time.
* Protects associates and customers by removing potential hazards from the sales floor and parking lot in a timely manner.
Updated 6/2011 *SECONDARY JOB FUNCTIONS:* (These are considered occasional in nature) * Retrieves grocery carts from the parking lot.
* Assists in other areas of store as permitted by Collective Bargaining Agreement(s).
* Performs other job related duties and special projects as required.
*SKILLS AND ABILITIES REQUIRED TO PERFORM JOB: (Physical demands outlined on attached PAR sheet)* * Must have the ability to solve practical problems and deal with multiple variables as they are presented.
* Must have the ability to do arithmetic calculations involving fractions, decimals, and percentages.
* Have the ability to understand and follow written, verbal or demonstrated instructions, write identifying information, and request supplies verbally or in writing.
* Visual requirements include vision from less than 20 inches to more than 20 feet with depth perception, and field of vision.
* Must be able to work shift varying in length and times, including nights, weekends and holidays.
*WORKING CONDITIONS:* The duties for this position are normally conducted in a store environment.
May occasionally be required to work outdoors.
Exposure to cleaning chemicals.
There is significant responsibility to maintain customer service levels and handle multiple priorities.
This is a fast paced work environment where stressful situations are encountered.
*EQUIPMENT USED TO PERFORM JOB:* Cash registers, cardboard/trash compactor, calculator, telephone, intercom, cart strap.
*CONTACTS:* Has daily contact with customers, co-workers, suppliers/vendors, and the general public.
*Disclaimer * The above statements are intended to describe the general nature and level of work being performed by associates assigned to this classification; they are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of a person so classified.
Updated 6/2011 *FE Cashier Physical Action Requirements\** *Not at all Seldom Occasionally F r e q uently Continuously * *Activity 0 Hrs 0-1 Hrs 1-2.
5 Hrs 2 .
5-6 Hrs > 6 Hrs Comments* *0% <1% 1-33% 34-66% 67-100%* Standing tile/concrete floor Sitting Walking tile/concrete floor Climbing step stool (1 - 3 steps), stairs Low Level Work Twisting of torso Reach above Shoulder Level up to 80" Reach below Shoulder Level reach up to 24" side-to-side, 18" forward Bend/Stoop & Reach *Simple/Light Grasping: * Preferred Hand Both Hands scanning/handling product *Firm/Strong Grasping: * Preferred Hand Both Hands scanning/handling product *Simple/Light Pinching: * Preferred Hand Both Hands scanning/handling product *Firm/Strong Pinching: * Preferred Hand Both Hands scanning/handling product *Pushing / Pulling Requirements\** *Items / Material N o t a t a l l Seldom O ccasionally F r e q uently Continuously * *0 Hrs 0-1 Hrs 1-2.
5 Hrs 2 .
5-6 Hrs > 6 Hrs Comments * *Force Pounds 0% <1% 1-33% 34-66% 67-100%* *Pallet Jack * <20 LBS 20-50 LBS >50 LBS *Stock Cart/ U-Boat* <20 LBS 20-50 LBS >50 LBS *Other (list force)* gocery carts: 20-40 LBS up to 100 yds *Lift / Carry Requirements\** *Not at all Seldom O ccasionally F r e q uently Continuously * *Item Weight 0 Hrs 0-1 Hrs 1-2.
5 Hrs 2 .
5-6 Hrs > 6 Hrs Comments * *0% <1% 1-33% 34-66% 67-100%* *Height Lifted Distance Carried* <10 LBS 6 - 36" 1 - 5 ft 10 LBS - 20 LBS 6 - 36" 1 - 5 ft 20 LBS - 30 LBS 6 - 36" 1 - 5 ft 30 LBS - 40 LBS 6 - 36" 1 - 5 ft 40 LBS - 50 LBS > 50 LBS \*All weights and frequencies may vary by season; heights and distances may also vary slightly between stores.
Updated 6/2011 Job Type: Part-time Pay: From $13.
00 per hour Benefits: * 401(k) * Employee discount * Flexible schedule * Paid time off Shift: * 4 hour shift * 8 hour shift * Day shift * Evening shift * Morning shift Weekly day range: * Monday to Friday * Weekend availability Ability to commute/relocate: * Joliet, IL 60435: Reliably commute or planning to relocate before starting work (Required) Work Location: In person